Shipping policy

Delivery Timelines

UAE: Delivery within 5-7 business days.
Pottery, Artwork & Paintings: As these pieces are handcrafted, made-to-order, or specially sourced from artisans, delivery typically takes 10–15 business days.
Delivery timelines may be extended due to unforeseen circumstances or if additional time is required for the energising process of your order.

Free shipping across the UAE on prepaid orders.
For deliveries across the GCC, an additional shipping charge of AED 40 will apply.

For international deliveries outside the GCC, please contact us at info@ehesas.com for shipping charges and estimated delivery timelines.

Once your order has been dispatched, you will receive an Airway Bill (AWB) number via email or SMS, allowing you to track your shipment in real time.

If the shipment is marked as Delivered on the official logistics/courier tracking portal, it will be considered successfully delivered.
Any claim regarding non-delivery must be reported within 3 calendar days from the recorded delivery date.
Claims raised after 3 calendar days from the delivery date will not be entertained.
No refund, replacement, reshipment, exchange, or compensation will be provided for such claims.
The delivery status displayed by the official logistics/courier partner shall be treated as the final and conclusive proof of delivery, unless otherwise determined by the courier partner through an official investigation.