Returns

Please contact us either on phone or though email and provide the Order id details. Alternatively, you can click on the ‘Return Order’ link in the footer and fill the required details.

Customer Support will confirm the return request and will inform you about the pickup process.Please ensure that the product return is initiated within 10 (ten) days of receipt of the article.

Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

We support Replacement across categories in case of damaged item except for our spiritual healing category which include healing stones and crystals, Parad idols and Rudraksha . In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account within 45 – 60 days after the return has been initiated for the same. We will only deduct the payment gateway fee which is 3% of the invoice value. Customer Support will inform about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimburse the shipping charges against the original receipt.

Replacement is subject to availability of stock .In case a Replacement is not available, you may purchase any other product / article of the same or lesser value. Made-to-order/custom products such as handmade art and paintings cannot be replaced or returned.

For detailed procedures and questions, please write to us at support@ehesas.com